Refunds and returns:
Items returned must be in their original condition. Unpacked and/or resealed goods, or goods that have been used, are not eligible for return. We are happy to replace any goods that are defective or faulty.
Consumers have a statutory right of withdrawal. Further details can be found in our cancellation policy and in the section below.
Right of withdrawal:
You have the right to cancel this contract within fourteen days of entering into it. The period begins on the day of purchase. To exercise this right, simply send us an informal notification.
Consequences of withdrawal:
If you withdraw from this contract, we must refund all payments, including delivery costs, without delay and at the latest within fourteen days. The refund will be made using the same method as the original payment, unless expressly agreed otherwise. The customer is responsible for the cost of returning the goods, unless otherwise agreed.
Sample withdrawal form:
(If you wish to cancel the contract, please complete this form and return it.)
I hereby withdraw from the contract I have entered into
regarding the purchase of the following goods: ________________________
Ordered on: ______________________________ Received on:______________________________
Name of the consumer: ________________________________________________________
Address: ___________________________________________________________________________
Signature: (only for paper notifications): _________________________________________
The model withdrawal form (PDF)
You can also use our System for recording cancellation requests on this page nutzen.